When you use our website or place an order, we may collect:

• Name, including last name
  
• Email address
  
• Billing address
  
• Order details
  
• Payment confirmation details
  
• Device, browser, and IP address information
  
• Website activity, such as pages viewed, products viewed, cart activity, and checkout activity
  
• Customer support messages sent to us by email or WhatsApp
  

We do not collect passport or identity card information.

We do not require your phone number at checkout. However, if you contact us through WhatsApp, your WhatsApp number and message history may be visible to us for support purposes.

We use your personal data to:

• Process your order
  
• Deliver your eSIM QR code
  
• Send order confirmation and service emails
  
• Provide customer support
  
• Troubleshoot eSIM issues
  
• Process refunds where applicable
  
• Prevent fraud and payment abuse
  
• Improve our website and customer experience
  
• Send marketing emails, if you have subscribed or where permitted
  
• Measure advertising and website performance
  
• Comply with legal, tax, accounting, and regulatory requirements

Payments are processed through HitPay and available payment providers at checkout.

We do not store your full credit card or payment card details on our website.

Payment providers may collect and process your payment information according to their own privacy and security policies.

Our store is hosted on Shopify.

Shopify helps us operate our online store, process orders, manage checkout, and provide ecommerce services.

When you place an order, your information may be processed through Shopify’s systems as part of the purchase and fulfilment process.

We use Klaviyo for email marketing, customer communication, and review requests.

If you subscribe to our emails or make a purchase where marketing is permitted, we may send you emails about JET products, offers, travel tips, service reminders, and related updates.

You may unsubscribe at any time by clicking the unsubscribe link in our emails.

Even if you unsubscribe from marketing emails, we may still send you important service emails, such as order confirmations, eSIM delivery emails, installation reminders, support updates, and refund-related messages.

We may use Klaviyo Reviews to collect and display customer reviews.

If you receive a review request, participation is optional.

If you submit a review, your review content may be published on our website or marketing channels, subject to the review platform’s settings and our moderation practices.

We use cookies, pixels, tags, and similar technologies to operate our website, improve user experience, measure performance, and run advertising.

These may include:

• Shopify cookies
  
• Google Analytics / GA4
  
• Google Ads tags
  
• Meta Pixel
  
• TikTok Pixel
  
• Klaviyo tracking technologies
  
• Other website performance and security tools
  

These technologies may collect information such as your IP address, browser type, device type, pages viewed, products viewed, cart activity, checkout activity, referral source, and interaction with our ads or emails.

We use this information to understand what works, improve the website, retarget interested visitors, and measure campaign performance.

You may control cookies through your browser settings. Where required by law, we may also ask for your consent before using non-essential cookies or tracking technologies.

We may share your personal data with trusted service providers who help us operate JET, including:

• Shopify
  
• HitPay
  
• Klaviyo
  
• Google
  
• Meta
  
• TikTok
  
• Analytics and advertising platforms
  
• Customer support tools
  
• Accounting, legal, tax, or compliance advisors where necessary
  

We do not sell your personal data.

We do not share your personal data with KDDI for marketing purposes.

For eSIM fulfilment, we may process technical or order-related information necessary to generate and deliver your eSIM service.

JET is operated from Malaysia, but our service providers may process data in other countries.

By using our website, you understand that your personal data may be processed outside your country of residence, depending on where our service providers operate.

Where required, we rely on appropriate safeguards or service provider terms to protect your personal data.

We keep customer and order data for as long as reasonably necessary for:

• Order records
  
• Customer support
  
• Refund handling
  
• Fraud prevention
  
• Tax and accounting
  
• Legal and regulatory compliance
  
• Business reporting
  
• Marketing, unless you unsubscribe or request deletion where applicable
  

Marketing emails will continue until you unsubscribe or ask us to stop, subject to legal and operational requirements.

You may contact us to request:

• Access to your personal data
  
• Correction of inaccurate personal data
  
• Deletion of your personal data, where applicable
  
• Withdrawal of marketing consent
  
• Unsubscription from marketing emails
  
• Restriction or objection to certain processing, where applicable
  

To make a privacy request, email us at:

support@japanesimtravel.com

We may need to verify your identity before processing certain requests.

Some data may need to be retained for legal, tax, accounting, fraud prevention, or dispute resolution purposes.

We take reasonable steps to protect your personal data from unauthorized access, loss, misuse, or disclosure.

However, no online system is 100% secure. Please use strong passwords, protect your devices, and avoid sharing sensitive order information with unauthorized parties.

JET is intended for customers who are legally able to make purchases online.

We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us.

We may update this Privacy Policy from time to time.

The latest version will always be available on this page.